Customer Experiences that Drive Results

Improving customer experience by just 1% can yield up to $100M in revenue for a brand *

Request a Demo * Source: Forrester Consulting for Accenture - https://accntu.re/2y6OEAu

The 4 Customer Experience KPIs

Both sales and support teams play a vital role in determining whether or not customer experience will influence key revenue drivers.

Acquisition

Optimized customer experiences drive 5-10% growth in just 2-3 years.

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Customer Satisfaction

72% of satisfied customers share their experience with 6+ people.

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Growth

Existing clients spend 31% more than new customers.

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Retention

Increasing retention by 5% boosts profits by as much as 95%.

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Introducing the Modern Customer Experience Stack

Base and Zendesk have partnered to create a modern, integrated CRM solution that increases customer visibility and enables smooth transitions and collaboration across sales and support.

With Base and Zendesk, reps and agents have access to integrated, flexible tools that provide the full context of an account. This allows them to capitalize on opportunities and mitigate risk. Both tools provide modern, intuitive user interfaces that automate data capture to keep reps and agents focused on the customer instead of administrative tasks.

This easy to implement and easy to use customer experience stack sets the foundation for your sales and support teams to deliver customer experiences that drive results.

Learn how to unify sales and support in your organization

Download the free guide: Improve Customer Experience KPIs with Sales and Support Alignment

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Sell Faster and Smarter with Base

Base's products eliminates the need for multiple sales point solutions by providing businesses with tools for email, phone dialing, lead scoring, reporting and more.

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