Business software is changing and at Base we’re leading a revolution against the sales productivity status quo. Join Base and help us shape the future of business computing!
We’re seeking an innovative Customer Success Manager in our Kraków office. You will be the person who is responsible for building lasting relationships with customers, focusing on the optimization of sales processes while ensuring customers are receiving value and success on the Base Platform.
Find out more about what we work on:lab.getbase.com/product/
You can also check our happy customers’ feedback at:resources.getbase.com/why-we-build-base
- Manage and grow some of our largest and most strategic accounts ensuring proactive check-ins are made
- Own the overall relationship with these customers, working collaboratively to increase adoption, ensure retention, and improve satisfaction
- Analyze and monitor adoption and product utilization, alerting clients on any risks or general awareness based on these trending metrics
- Manage customer renewals; alert of any risks and ensure a successful renewal on accounts that you own
- Work to identify and/or develop upsell and expansion opportunities
- Cultivate customer champions, reference customers, and case studies
- Interface and collaborate with our Implementation, Product, Sales, and Marketing teams to develop product solutions that expand and deepen these relationships by being the voice of the customer
- Communicate major product updates and releases ensuring client enacts changes based on need and interest
- Empathize with every aspect of the customer experience, putting customers’ needs first