Passionate about customers? Love managing relationships, ensuring adoption, and upselling? We are looking for candidates with more than 3 years of experience, particularly in software customer success.
This position is exclusively focused on delighting Base users in our SMB and Mid-Market customers. You own the relationship from adoption to retention to renewal. Secondary responsibilities include product utilization trend analysis and reporting, suggesting product improvements from customer feedback, and notifying customers of product releases or improvements. You need to be comfortable in managing a large volume of relationships effectively.
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Base's products eliminates the need for multiple sales point solutions by providing businesses with tools for email, phone dialing, lead scoring, reporting and more.