🎉 Base has been acquired by Zendesk! Read the news here.

Join the Base team.

Senior Implementation Consultant

San Francisco, California

About Base

Frustrated by our own experience with CRM, we founded Base in 2009 based on a strong internal belief that businesses deserve better, smarter software. Since then, we’ve grown to over 7,000 customers across the globe and counting.

The Base mentality is to take the art of sales and transforms it into intellectual, tangible and actionable information to help sales organization take their growth to the next level.

Why become a Senior Implementation Analyst at Base?
  • Our 7,000 customers are consistently pushing our boundaries allowing us to further create, develop, and stay committed to product excellence.
  • 100% year-over-year revenue growth for 7 straight years.
  • Recognized by Gartner as “Visionary” in the SFA Magic Quadrant.
  • Real ownership of your projects and real influence in our Customer Success organization.
Your responsibilities will include
  • Leading the end to end implementation for enterprise Base’s largest and most strategic customers.
  • Determining business solutions for sales organizations, developing project plans, outlining execution, and maturing customers engagements into long-standing business relationships.
  • Taking customer goals and presenting attainable project plans.
  • Understanding and analyzing sales business requirements to determine Base CRM solutioning.
  • Supervising change management and 3rd party integrations.
  • Developing and managing long term relationships with customers.
  • Working with engineering team to scope and define technical requirements of project as necessary.
  • Preparing standard, and custom training via webinars and/or classroom methods.
  • Providing reports post implementation to ensure adoption, satisfaction, and ROI.
  • Regional and global travel 10% to 40%.
Job requirements
  • BA/BS degree in a technical or business oriented field.
  • 5+ years of experience in enterprise SaaS/software implementations, account management, sales or other relevant business consulting.
  • Advanced project management skills and strong functional requirements gathering skills.
  • Exceptional customer presence and presentation skills; comfortable in talking with C-level executives.
  • Proven ability to lead, and manage a team oriented environment.
What we offer
  • Personal responsibility and accountability
  • Choose your own hardware
  • Personal development funds
  • Flexible hours and vacation time
  • Daily catered lunch, fruit and lots of caffeine
  • Relocation help and expenses covered, if need
  • Employer Sponsored Health Insurance
  • 401(k) matching
Apply here

Be advised references will be collected and checked before an offer of employment is made by Base. We would welcome the opportunity to speak with a former employer if a current reference is not available.

We're committed to the confidentiality and security of your personal information during the recruitment process. View our recruitment privacy policy here.

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Sell Faster and Smarter with Base

Base's products eliminates the need for multiple sales point solutions by providing businesses with tools for email, phone dialing, lead scoring, reporting and more.