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Senior IT Ops Specialist

Krakow, Poland


After joining forces with Zendesk, we’re cooking up some big plans for our Kraków Office! We are looking for a Senior IT Operations Specialist who is a sharp go-getter to act as the face for all things IT. This is a brand new, autonomous role in our IT Operations department.

As a Senior IT Operations Specialist, you should be a Mac expert, a puzzle solver, be warm, caring, funny, honest, observant, humble, rational and above all else self-aware. To be successful here you should not be shy and be ready to take on any task large or small. Day to day responsibilities can include setting up new laptops, troubleshooting complex configuration issues or training users.

As a Senior IT Operations Specialist there’s the opportunity to use the latest technologies, implement improvements and take on project work as we scale. All this whilst being part of a forward-thinking, highly successful IT team that’s highly regarded within the business.

What you get to do every day:
  • As an IT ambassador to our staff, you will continue to build the brand of ‘Best in class IT’ while delivering incredible customer service
  • With a mindfulness for quality deliverables, align with IT and Workplace resources to execute requests in a timely fashion
  • Communicate and document system and process changes to the business. Translate system functionality into business relevant language
  • Ensuring the smooth running of all IT systems, including many cloud-based applications and local hardware policies
  • Help provision and deprovision hardware and software including cloud-based applications; licenses and asset lifecycle management
  • Communicate effectively with both skilled and unskilled Mac users (and a very small group of Windows VM / PC users)
  • Maintain currency, expertise and competency of relevant products, policies, and methods for support delivery
  • Act as an ally to other members of the support team by being approachable, collaborative, and friendly, providing whatever aid they can to assure that customer issues are being addressed in a timely and precise manner.
What you bring to the role:
  • Experience supporting Apple Macs, although candidates with a Windows background will be considered
  • Previous experience in Helpdesk Support, Desktop Support, IT Support, IT Operations and Technical Support.
  • Experience with Endpoint and Asset Mgmt
  • Experience with Cloud tools (such as Slack, Google Apps, Zoom, etc)
  • Willingness to experiment with new equipment and new ideas
  • Passionate about Apple products and curious about learning how to manage those in an enterprise environment
  • Strong team player who understands that customer service comes first before anything else
  • Natural problem solver who enjoys identifying ways to make things better
  • Flexible and open to changing priorities and managing multiple tasks simultaneously within compressed timeframes
  • Thoughtful decision-making skills with a knack for identifying, prioritizing, and articulating the highest impact initiatives
  • A fluency in both Polish and English is required
Experience/Skills Required:
  • A bachelor’s degree in business, computer science, information systems, or a related field
  • At least 3 years comparable experience
  • Apple certified a plus
Apply here

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