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Senior Product Designer

Krakow, Poland

About Zendesk (and Base)

We founded Base in 2009 based on our strongly held belief that businesses deserve better, smarter software. We’ve grown to over 5,000 customers across the globe and in September 2018 we were acquired by Zendesk to shape the future of customer relationship management together.

Our mentality is to transform the art of sales into actionable information to help organizations take their growth to the next level. We believe in a collaborative working style with a bias towards rapid prototyping, experimentation and a strong curiosity for our customers and their needs.

Role Description

We have an opportunity for a strong product/UX designer to join Zendesk Kraków - the team behind Zendesk Sell (formerly Base).

As a Senior Product Designer, you will be responsible for crafting simple and beautiful experiences for people at work, using your UX, interaction and visual design skills. You will ground your work in deep understanding of our customers. The solutions you design will be used by tens of thousands of people every day. You’ll see how you continuously improve the quality of your work and evolve empathy for the people you design for – transforming the work for the world’s 25 million sales professionals.

You will directly impact how the Kraków design team grows and matures. At the same time, you’ll be an important part of our global creative team which spans the disciplines of product design, user research, brand, UX writing and storytelling.

You can learn more about design at Zendesk here.

Main Responsibilities

  • Work closely with Product, Engineering, and customer facing teams to define the long-term strategy and the short-term solutions that set the new standard of modern salesforce automation tool
  • Give shape to ideas by creating high quality information architecture, user flows, wireframes, hi-fi mockups, and prototypes; iterate rapidly
  • Validate ideas and design decisions with both qualitative and quantitative feedback by conducting research with internal teams and external customers
  • Present your vision and rationale behind design decisions to the team at all levels throughout the design process
  • Own the experience of our flagship product, Base CRM, on all platforms (web, iOS, Android)
  • Contribute to the overall aesthetic and design system of our applications as it evolves over time
  • Drive the effort to build a world-class design team in Kraków

Required skills and experience

  • Experience in designing and shipping applications or software. Cross-platform is a big plus (web, iOS, Android)
  • Strong command of interaction design, visual design and information architecture with a mind for simplicity of design
  • Capable of communicating and prototyping design concepts rapidly at all levels of resolution.
  • Commitment to constant improvement
  • A portfolio that showcases your work, provides detail of your role on projects and shows examples of functional designs that you have developed from requirements through design delivery

What we offer

  • Working close to the product team, in a company where design has a primary importance from the day one
  • Being a part of a business software transformation, shaping the new, user-friendly standard
  • Ownership of the projects you work on
  • Feeling the impact your work has on the customer
  • Building an application that already has avid users (mobile app ranked in top 3 in mobile markets).
  • Team of passionate people that are committed to build amazing software
  • Ambitious mission with consistent strategy

And everything you need to do your job effectively:

  • Flexible working hours
  • Professional development funds
  • Comfortable office, choice of your own laptop and other tools, daily catered breakfasts and lunches

Who will you meet

Ewa Sobula - Senior Product Manager at Zendesk Sell is hiring for this role.

Apply here

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Sell's products eliminates the need for multiple sales point solutions by providing businesses with tools for email, phone dialing, lead scoring, reporting and more.